Sensormatic provides industry-leading retail loss prevention, electronic article surveillance (EAS), and inventory intelligence solutions for commercial environments.
Sensormatic, a leading Johnson Controls brand, is a global provider of retail loss prevention, inventory management, and traffic insight solutions. With decades of industry experience, Sensormatic delivers an interconnected ecosystem of anti-theft systems, including Electronic Article Surveillance (EAS) labels, dual antenna systems, sensor tags, and intelligent detachers.
Beyond foundational security tags, their advanced hardware lineup features multipurpose RFID readers, radar counting sensors, and integrated indoor/outdoor cameras tailored for complex retail stores and commercial spaces. These sophisticated solutions empower retailers to protect merchandise, optimize inventory tracking, and gather actionable data that streamlines store operations safely and efficiently.
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Installation guides and manuals can be found on this page. Authorized partners and Johnson Controls employees can also access official technical documentation at sensormatictechsupport.jci.com.
Use a thin object, such as a straightened paper clip, to press the recessed configuration access switch. Typically, press and hold the switch for 10 seconds until the status LED changes color, then press it again to confirm. Always check your specific model's manual for exact instructions.
You can submit questions or request technical service directly from the Sensormatic support team using the contact forms available at sensormatic.com/contact.
The IDX-5000 supports specifically approved antennas, including the Sensormatic IDA-1000, IDA-3100, and several Keonn Advantenna models. Refer to the 'Approved Antennas' table in your user manual to ensure regulatory compliance and optimal performance.