Rattan Manuals & User Guides

Rattan Products and Manuals

Rattan is a versatile brand offering a variety of products, with a strong focus on high-quality electric bikes. Their popular e-bike models, such as the Compass, Challenger, Sequoia, and LM/LF PRO Series, are designed to provide riders with reliable, efficient, and enjoyable transportation options.

In addition to their flagship electric bicycles, Rattan also produces select outdoor and indoor home products, including rattan cushion boxes and contemporary ceiling light fixtures. Whether you are assembling a new e-bike or setting up a home fixture, Rattan emphasizes safety, performance, and user-friendly setup for a seamless customer experience.

• Where can I find the serial number on my Rattan E-Bike?

  The serial number is typically located on the bottom axis connecting the pedals (bottom bracket). It is highly recommended to take a picture of this serial number as soon as you receive the bike for warranty claims or in case of theft.

• How do I contact Rattan Ebike support for technical assistance?

  You can reach Rattan Ebike customer service by phone at (562) 488-5588 during their business hours (9am-5pm PST), or via email at info@rattanebike.com.

• How long does it take to charge a Rattan E-bike battery?

  Charging a Rattan E-bike battery normally takes about 4 to 5 hours. It is recommended to remove the charger within one hour of the green light illuminating to indicate a full charge, to prevent unnecessary wear on the components.

• Are Rattan electric bikes waterproof?

  No, Rattan electric bikes are not waterproof. Water exposure can damage the electronics, which is not covered under warranty. It is highly advised to avoid riding in wet conditions to prevent both potential injury and bike damage.