Intratone Manuals & User Guides

Intratone is a leading manufacturer of wireless access control and intercom solutions designed specifically for multi-tenant properties, housing associations, and property managers. By leveraging GSM and 4G cellular networks, Intratone eliminates the need for expensive and disruptive handset cabling in individual apartments. Their comprehensive product range includes video intercoms, digital notice boards, proximity readers, and coded keypads.

The Intratone system is managed remotely via a secure, cloud-based platform (intratone.info), allowing property managers to update resident directories, manage key fobs, and modify access rights in real-time without visiting the site. For residents, the system offers the convenience of receiving intercom calls directly on their mobile phones or landlines, with the option to verify visitors via video through the dedicated Intratone mobile app.

• How do I open the door using the Intratone intercom?

  If you receive an audio call on your phone, press the '*' (star) key to unlock the door. If you are using the Intratone app for a video call, press the green unlock button on the screen.

• How do I set up the Intratone app?

  Download the Intratone app from the Apple App Store or Google Play. Enter the mobile phone number that your property manager registered in the system. You will receive an SMS code to verify and activate the app.

• Why does my intercom revert to audio calls instead of video?

  Video calls require a stable 3G or 4G data connection. If your network coverage is poor, the system automatically reverts to an audio call to ensure functionality.

• Where can I find my key fob or pin code?

  Access credentials such as key fobs and pin codes are managed and distributed by your property manager. Please contact them directly for replacements or programming.

• What temperature range can Intratone devices withstand?

  Most outdoor Intratone modules (like the 4G IP module) are guaranteed to operate within a temperature range of -10°C to +40°C, though specific ruggedized units like the SC-02 may have wider tolerances. Check the device manual for specifics.