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About Celsi

Celsi offers a stunning collection of beautifully crafted electric fires, feature fireplace wall suites, classically styled hearth inset fires, and contemporary stove designs. Manufactured in the UK by BFM Europe Ltd, Celsi products provide versatile and elegant home heating solutions without the constraints of traditional gas or solid fuel setups.

Their innovative fires feature technologies like Electriflame VR and Ultiflame FX, offering highly realistic flame effects, vibrant LED color settings, and smart connectivity. With Celsi, users can enjoy an atmospheric, warming glow all year round, while managing thermostatic heat output seamlessly using manual controls, remote handsets, or smartphone apps.

• What should I do if my Celsi electric fire heater is not producing heat?

  Check the thermostat settings on your remote control or app. The heater will only engage when the actual room temperature falls below your desired set temperature. Ensure the heater setting is switched from OFF to LOW or HIGH heat.

• How do I pair or use the remote control for my Celsi fire?

  First, ensure the main power switch on the fire unit itself is securely in the ON position. The remote control requires AAA batteries. If the remote stops working, check the batteries and ensure it is pointed directly at the fire's receiver. The fireplace must be in standby mode manually to allow remote operation.

• Are Celsi electric fires safe to mount below a TV?

  Yes, many Celsi media wall and suite fires are designed to be built into studded walls below televisions. However, you must adhere precisely to the manufacturer's clearance guidelines (usually a minimum of 50mm from non-combustible materials) to avoid heat damage.

• How do I register my Celsi product for warranty?

  You can register your Celsi appliance for its 3-year or 5-year extended warranty through the BFM Europe Limited website. Have your purchase details and the model number ready when accessing their dedicated warranty registration portal.