1. 이상view
The Poly DA85 is a versatile USB-A/USB-C digital adapter designed to enhance audio quality and connectivity for Poly Quick Disconnect (QD) headsets in various work environments. It provides seamless integration with leading call center platforms and offers intuitive inline controls for managing calls and audio settings.
Image: The Poly DA85 USB-A/USB-C Digital Adapter, a black inline control unit with red accents on the cables, connected to a headset.
2. 주요 특징
- 범용 연결: Features both USB-A and USB-C connectors for broad compatibility with new and legacy equipment.
- Intelligent Headset Recognition: Automatically adjusts audio performance to the specific Poly Quick Disconnect (QD) headset for optimal call quality.
- Acoustic Protection: Incorporates technology to manage safe volume levels, protecting user hearing.
- Integrated Call Controls: Built-in buttons for call answer/end, volume adjustment, and microphone mute/unmute.
- 플랫폼 호환성: Works with major call center platforms including Avaya, Genesys, and Cisco.
3. 설정 지침
3.1 헤드셋 연결하기
Connect your Poly Quick Disconnect (QD) headset to the QD port on the Poly DA85 digital adapter. Ensure a secure connection.
Video: Demonstrates connecting a Plantronics Quick Disconnect (QD) headset to the Poly DA85 adapter. The video highlights the compatible QD type and shows the secure connection process.
3.2 컴퓨터에 연결하기
Plug the USB connector of the DA85 adapter into an available USB-A or USB-C port on your computer. The adapter is plug-and-play, requiring no additional drivers for most operating systems.
Video: Illustrates connecting the USB-A end of the adapter to a laptop. The video emphasizes the plug-and-play functionality and broad compatibility with various computer systems.
4. 사용 설명서
The Poly DA85 features an inline control unit for easy management of your calls and audio.
Image: A diagram of the Poly DA85 inline control unit, labeling the Power Indicator, Speaker ON/OFF, Volume Up/Down, Mic ON/OFF, and Mic Mute Indicator buttons.
- 통화 응답/종료 버튼: Press the phone icon button to answer or end a call.
- 볼륨 크게 / 작게 버튼 : '+' 및 '-' 버튼을 사용하여 청취 볼륨을 조절하세요.
- 마이크 음소거 버튼: Press the microphone icon button to mute or unmute your microphone. An LED indicator will show the mute status.
- 스피커 음소거 버튼: Press the speaker icon button to mute or unmute your speaker.
Video: Demonstrates the functionality of the inline controls on the Poly DA85 adapter, including volume adjustment, microphone mute, and call management.
5. 유지관리
- 청소: 어댑터를 닦을 때는 부드럽고 마른 천을 사용하십시오. 액체 세척제나 용제는 사용하지 마십시오.
- 저장: 사용하지 않을 때는 어댑터를 서늘하고 건조한 곳에 보관하세요.
- 케이블 관리: 손상을 방지하려면 케이블을 급격하게 구부리거나 과도하게 당기지 마십시오.
6. 문제 해결
6.1 소리가 안 나거나 마이크가 작동하지 않음
- Ensure the QD headset is securely connected to the adapter.
- Verify the USB connector is fully inserted into your computer's USB port.
- Check your computer's audio settings to ensure the Poly DA85 is selected as the default playback and recording device.
- Confirm that the microphone and speaker mute buttons on the inline control are not activated.
- 어댑터를 컴퓨터의 다른 USB 포트에 연결해 보세요.
6.2 Call Control Buttons Not Responding
- Ensure your communication software (e.g., Avaya, Genesys, Cisco) is active and properly configured to recognize the Poly DA85.
- Restart your communication software or computer.
7. 사양
| 특징 | 세부 사항 |
|---|---|
| 제품 치수 | 2.95 x 0.98 x 0.39 인치 |
| 품목 무게 | 1.06 온스 |
| 품목 모델 번호 | 218267-01 |
| 제조업체 | 폴리 |
| 호환 장치 | 헤드폰 |
| 제품의 특정 용도 | 전화 |
| 커넥터 유형 | USB |
| 색상 | 검은색 |
8. 보증 및 지원
보증 정보 및 기술 지원에 대해서는 Poly 공식 웹사이트를 참조하십시오. web해당 웹사이트를 방문하시거나 공인 Poly 판매점에 문의하십시오. 보증 청구를 위해 구매 영수증을 보관하십시오.
온라인 자료 및 FAQ는 제조업체의 지원 페이지에서도 확인할 수 있습니다.