1. 서론
The ARRIS Touchstone TM3402 is a high-performance DOCSIS 3.1 home telephony modem designed to deliver gigabit-speed data services and integrated telephony services in a single unit. It serves as a central hub for service delivery within a home or small office environment, providing high-speed data, voice, and IP video capabilities to connected devices.
This modem supports advanced DOCSIS 3.1 OFDM/OFDMA technology with 2x2 channels, alongside 32x8 DOCSIS 3.0 SC-QAM channel bonding, enabling robust Gigabit service delivery. It features four Gigabit Ethernet (GigE) LAN ports for wired connections and two FXS RJ-11 ports for carrier-grade VoIP telephony, utilizing the Touchstone Voice stack for high-quality voice communication.
주요 특징은 다음과 같습니다.
- DOCSIS 3.1 and DOCSIS 3.0 compatibility for high-speed internet.
- 2x2 OFDM/OFDMA and 32x8 SC-QAM channel bonding for enhanced bandwidth.
- Four 10/100/1000 Base-T Ethernet (RJ45) ports for wired network devices.
- Two FXS RJ-11 ports for Voice over IP (VoIP) telephony services.
- Optimized for Gigabit data services over DOCSIS 3.1 WAN.
Note: This device is not supported for Cox Cable Services.
2. 패키지 내용
- ARRIS TM3402A Telephony Cable Modem
- 전원 어댑터
- 이더넷 케이블
- 빠른 시작 가이드(포함된 경우)
3. 신체적 이상view
그림 1: 앞쪽 view of the ARRIS TM3402A modem. This image displays the modem's front panel, featuring LED indicators for Power, US/DS (Upstream/Downstream), Online, Tel1, Tel2, and Battery status. The ARRIS logo is visible at the bottom.
그림 2: 옆 view of the ARRIS TM3402A modem with its power adapter. This image shows the modem from a slightly angled side perspective, highlighting its compact design and the included power adapter, which connects to the modem's power input.
전면 패널 표시기
| 지시자 | 상태 | 설명 |
|---|---|---|
| 힘 | 솔리드 그린 | 모뎀의 전원이 켜져 있습니다. |
| 미국/DS | 솔리드 그린 | Upstream and Downstream channels are connected. |
| 녹색 깜박임 | Scanning for channels. | |
| 온라인 | 솔리드 그린 | The modem is online and connected to the internet. |
| 녹색 깜박임 | IP 주소를 얻는 중입니다. | |
| Tel1 / Tel2 | 솔리드 그린 | Telephone line is active. |
| 녹색 깜박임 | Telephone line is in use. | |
| 배터리 | 솔리드 그린 | 배터리가 충전되어 있고 장착되어 있습니다(해당되는 경우). |
4. 설정 및 설치
Follow these steps to set up your ARRIS TM3402A modem. It is recommended to contact your Internet Service Provider (ISP) to activate the modem after physical installation.
- 동축 케이블 연결: Connect one end of a coaxial cable to the cable wall outlet and the other end to the "Cable In" port on the back of the modem. Ensure the connection is finger-tight.
- 이더넷 케이블 연결: Connect one end of the supplied Ethernet cable to any of the yellow Ethernet ports (LAN 1-4) on the back of the modem. Connect the other end to the WAN/Internet port of your router or directly to your computer's Ethernet port.
- 전화선 연결(해당되는 경우): If you have telephone service, connect your telephone(s) to the Tel1 and/or Tel2 ports on the back of the modem using standard RJ-11 phone cables.
- 전원 어댑터 연결: Plug the small end of the power adapter into the "Power" port on the back of the modem. Plug the other end into a standard electrical wall outlet.
- 전원 켜기: The modem will automatically power on. Wait for the LED indicators on the front panel to stabilize. The Power, US/DS, and Online LEDs should turn solid green. The Tel1/Tel2 LEDs will turn solid green if telephone service is active. This process may take several minutes.
- ISP를 통해 활성화하세요: Once the modem lights are stable, contact your Internet Service Provider (ISP) to activate the modem. You will typically need to provide the modem's MAC addresses (CMAC and MTA MAC), which are usually found on a label on the bottom or back of the modem.
Important: Ensure your ISP supports the ARRIS TM3402A model for both internet and voice services before purchasing, as compatibility can vary. Some ISPs may require specific firmware or model variants (e.g., TM3402 vs. TM3402A) for full voice functionality.
5. 모뎀 작동
Once successfully installed and activated by your ISP, the ARRIS TM3402A operates continuously to provide internet and telephone services. No regular user interaction is typically required beyond ensuring it remains powered on and connected.
네트워크 연결성
The four Gigabit Ethernet ports allow you to connect multiple wired devices such as computers, gaming consoles, smart TVs, or a Wi-Fi router. For optimal performance, use high-quality Ethernet cables (Cat5e or Cat6).
음성 서비스
If you subscribe to voice services, the Tel1 and Tel2 ports provide connections for standard analog telephones. The corresponding LEDs on the front panel will indicate the status of these lines (solid green for active, flashing for in use).
6. 유지관리
The ARRIS TM3402A is designed for reliable, low-maintenance operation. Follow these guidelines to ensure its longevity and performance:
- 놓기: Place the modem in a well-ventilated area, away from direct sunlight, heat sources, and moisture. Avoid placing it in enclosed spaces that can restrict airflow.
- 청소: Dust the modem regularly with a soft, dry cloth. Do not use liquid cleaners or aerosol sprays directly on the unit.
- 전원 순환: If you experience minor connectivity issues, a simple power cycle (unplugging the power adapter for 10-15 seconds and then plugging it back in) can often resolve them.
- 펌웨어 업데이트: Firmware updates are typically managed automatically by your Internet Service Provider. Do not attempt to manually update the firmware unless instructed by your ISP.
7. 문제 해결
If you encounter issues with your ARRIS TM3402A modem, refer to the following common troubleshooting steps:
전원이 없습니다
- 전원 어댑터가 모뎀과 작동하는 전기 콘센트에 안전하게 연결되어 있는지 확인하세요.
- 다른 장치를 연결해 전기 콘센트가 작동하는지 확인하세요.
No Internet Connection (Online LED Off or Flashing)
- Check all cable connections: coaxial, Ethernet, and power. Ensure they are secure.
- Power cycle the modem: Unplug the power cord, wait 10-15 seconds, then plug it back in. Allow several minutes for the modem to restart and re-establish connection.
- Verify that the US/DS LED is solid green. If it's flashing or off, there might be an issue with the cable signal from your ISP.
- 라우터를 사용하는 경우 라우터의 전원도 껐다가 켜세요.
- If the issue persists, contact your Internet Service Provider. The modem may need to be re-provisioned or there might be a service outag귀하의 지역에는 e가 있습니다.
Telephone Service Not Working (Tel1/Tel2 LED Off)
- Ensure the telephone cables are securely connected to the Tel1/Tel2 ports on the modem and to your telephone(s).
- Verify that the modem has a stable internet connection (Online LED is solid green). Telephone service relies on the internet connection.
- 모뎀의 전원을 껐다가 다시 켜세요.
- Contact your Internet Service Provider. There may be an issue with your voice service provisioning or a line problem.
공장 초기화
A factory reset will restore the modem to its original factory settings. This should only be performed if instructed by your ISP or as a last resort, as it will erase any custom configurations. To perform a factory reset:
- With the modem powered on, locate the recessed Reset button on the back of the modem (often inside a small hole).
- 클립이나 이와 유사한 뾰족한 물체를 사용하여 재설정 버튼을 10~15초 이상 꾹 누르세요.
- Release the button. The modem will restart and begin the boot-up sequence.
8. 사양
| 특징 | 세부 사항 |
|---|---|
| 모델 번호 | TM3402A |
| DOCSIS 표준 | DOCSIS 3.1, DOCSIS 3.0 |
| 하류 채널 | 2x2 OFDM/OFDMA, Up to 32 SC-QAM |
| 상류 채널 | 2x2 OFDM/OFDMA, Up to 8 SC-QAM |
| 이더넷 포트 | 4 x 10/100/1000 Base-T (RJ45) Gigabit Ethernet |
| 음성 포트 | 2 x FXS RJ-11 (VoIP) |
| 연결 기술 | 이더넷 |
| 크기(대략) | 9.57 x 7.83 x 3.27 인치 |
| 무게(대략) | 1 파운드 |
| 전원 입력 | DC power inlet with integrated 5-pin telemetry |
9. 보증 및 지원
보증 정보
ARRIS products typically come with a limited warranty. For specific warranty terms and conditions, please refer to the warranty card included with your product or visit the official ARRIS web사이트. 보증 청구를 위해 구매 증빙 자료를 보관하세요.
기술 지원
For technical assistance, troubleshooting, or questions regarding your internet and voice services, it is recommended to contact your Internet Service Provider (ISP) first. Your ISP is responsible for activating and supporting the modem on their network.
You may also find additional support resources, FAQs, and contact information on the official ARRIS support web대지:
