폴리 218266-01

Poly DA75 USB-A/USB-C Digital Adapter User Manual

모델 : 218266-01

소개

The Poly DA75 is a versatile USB-A/USB-C digital adapter designed to connect Poly Quick Disconnect (QD) headsets to computers. It ensures clear audio quality for call center environments, supporting both USB-A and USB-C connections for compatibility with various systems. This adapter is engineered to work seamlessly with platforms such as Avaya, Genesys, and Cisco, providing a reliable audio solution for professionals.

주요 특징은 다음과 같습니다.

  • 범용 연결: Equipped with both USB-A and USB-C connectors on the cable for broad compatibility with new and legacy equipment.
  • Intelligent Headset Recognition: Automatically adjusts audio performance to the specific Poly Quick Disconnect headset for optimized call quality.
  • Acoustic Protection: Incorporates features to manage safe volume levels, protecting user hearing.
  • 플랫폼 통합: Fully compatible with leading call center platforms including Avaya, Genesys, and Cisco.
Poly DA75 USB-A/USB-C Digital Adapter

Image: The Poly DA75 USB-A/USB-C Digital Adapter, showing its dual USB-A and USB-C connectors and the Quick Disconnect port for headsets.

상자 안에 무엇이 들어있나요?

The Poly DA75 package typically includes the following items:

  • Poly DA75 USB-A/USB-C Digital Adapter
  • 문서(빠른 시작 가이드, 안전 정보)

Note: Headsets are sold separately and are not included with the DA75 adapter.

설정

Follow these steps to set up your Poly DA75 Digital Adapter:

  1. 헤드셋 연결: Connect your Poly Quick Disconnect (QD) headset to the QD port on the Poly DA75 adapter. Ensure the connection is secure.
  2. 컴퓨터에 연결:
    • If your computer has a USB-A port, use the USB-A connector on the DA75 cable.
    • If your computer has a USB-C port, use the USB-C connector on the DA75 cable.

    Plug the appropriate USB connector into an available USB port on your computer.

  3. 드라이버 설치: The DA75 is a plug-and-play device. Your operating system (Windows, macOS) should automatically detect the device and install the necessary drivers. This process may take a few moments.
  4. 장치 인식 확인:
    • 윈도우: 이동하다 설정 > 시스템 > 사운드 or 제어판 > 소리. The Poly DA75 should appear as an audio input and output device.
    • 맥 OS : 이동하다 시스템 설정 > 소리. The Poly DA75 should appear as an input and output device.

    Select the Poly DA75 as your default communication device for both playback and recording.

  5. 소프트웨어 구성 : If you are using communication software (e.g., Avaya, Genesys, Cisco, Microsoft Teams, Zoom), ensure that the Poly DA75 is selected as the audio device within the application's settings.

작동 지침

The Poly DA75 adapter facilitates audio communication through your connected Poly QD headset. Its operation is primarily managed through your computer's operating system and communication software.

  • 전화 걸기/받기: Use your communication software to initiate or answer calls. The audio will be routed through your connected Poly QD headset via the DA75 adapter.
  • 볼륨 조절: Adjust the listening volume using your computer's system volume controls or the volume controls within your communication application.
  • 마이크 음소거: Mute and unmute your microphone using the controls provided by your communication software.
  • Audio Optimization: The DA75 automatically optimizes audio for your specific Poly QD headset. No manual adjustments are typically required for audio profiles.

유지

To ensure the longevity and optimal performance of your Poly DA75 Digital Adapter, follow these maintenance guidelines:

  • 청소: Gently wipe the adapter with a soft, dry, anti-static cloth. Do not use liquid cleaners or abrasive materials.
  • 저장: 어댑터는 직사광선과 극한의 온도를 피해 서늘하고 건조한 곳에 보관하세요.
  • 손질: 케이블, 특히 커넥터 부근을 과도하게 구부리거나 비틀지 마십시오. 내부 손상을 방지할 수 있습니다.
  • 연결성: Ensure the Quick Disconnect (QD) connection and USB connections are clean and free of debris before connecting.

문제 해결

If you encounter issues with your Poly DA75 Digital Adapter, refer to the following troubleshooting steps:

문제가능한 원인해결책
헤드셋에서 소리가 나지 않음
  • 어댑터가 제대로 연결되지 않았습니다.
  • 헤드셋이 제대로 연결되지 않았습니다.
  • 잘못된 오디오 장치를 선택했습니다.
  • Computer volume too low or muted.
  • Ensure the DA75 is firmly plugged into a USB port.
  • Ensure the QD headset is securely connected to the DA75.
  • Verify "Poly DA75" is selected as the default playback device in your computer's sound settings and communication software.
  • Increase computer volume and check for mute settings.
마이크가 작동하지 않습니다
  • Incorrect microphone device selected.
  • 마이크가 음소거되었습니다.
  • Headset microphone issue.
  • Verify "Poly DA75" is selected as the default recording device in your computer's sound settings and communication software.
  • Check for mute settings in your communication software.
  • Test the headset with another device if possible to rule out a headset-specific issue.
Adapter not recognized by computer
  • USB 연결이 느슨합니다.
  • USB 포트에 결함이 있습니다.
  • 드라이버 문제.
  • Try plugging the DA75 into a different USB port on your computer.
  • 컴퓨터를 다시 시작하세요.
  • Check Device Manager (Windows) or System Information (macOS) to see if the device is listed. If there are errors, try updating or reinstalling drivers (though typically automatic).

명세서

특징세부 사항
모델 번호218266-01
상표폴리
커넥터 유형USB-A, USB-C (dual connector)
호환 장치Poly Quick Disconnect (QD) Headsets
특정 용도PC, Call Center Platforms (Avaya, Genesys, Cisco)
색상검은색
품목 치수(L x W x H)0.98 x 0.39 x 2.95 인치
품목 무게30그램
포트 수2 (USB-A/USB-C to QD)
한국어:197029650054, 017229175112

보증 및 지원

보증 정보: The Poly DA75 Digital Adapter comes with a 2년 제조사 제한 보증. 본 보증은 정상적인 사용 환경에서 발생하는 재료 및 제조상의 결함에 적용됩니다. 보증 청구를 위해 구매 증빙 서류를 보관해 주십시오.

기술 지원: For technical assistance, product inquiries, or warranty service, please contact Poly customer support. Visit the official Poly website for the most up-to-date support contact information, FAQs, and additional resources.

온라인 리소스: 폴리 서포트 Web대지

© 2024 Poly. 모든 권리 보유. Poly 및 Poly 로고는 Plantronics, Inc.의 상표입니다.

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